What Should a Cashier Do When a Counter QR Payment Does Not Match?

Why Do Exact Amount and Network Matter?

A counter QR sale looks simple, but one detail causes most confusion: the customer must send the exact amount on the network shown. On MiraclePay's QR payments page, the merchant creates a payment request, the customer scans it with their own wallet, and staff see a confirmation state. If the wallet sends something different, the cashier should not guess. The payment screen tells your team what happened.

What Should Cashiers Do Before the Customer Pays?

Teach cashiers to create the payment for the exact order and show the QR before the customer opens a wallet. MiraclePay notes that the customer's wallet must support the exact asset and network shown, and that compatibility should be confirmed with the wallet provider before a live payment. A short script helps: point to the asset and network on screen, ask the customer to check their wallet, then scan.

What If the Payment Does Not Confirm?

Give cashiers one rule: no confirmation, no handover. If the screen still shows the sale as unpaid, the cashier keeps the goods at the counter, stays polite, and checks that the customer used the displayed asset, network and amount. If the problem persists, escalate to a manager or MiraclePay support instead of improvising a refund or a second sale. Print the escalation path beside the terminal.

Is This Workflow Specific to One Provider?

No. BitPay's retail page, for example, describes QR-based checkout with a payment invoice generated for each sale, usable from a phone, tablet or desktop browser. Whichever provider you choose, the principle is identical: the staff-facing status decides, and the cashier follows a fixed script.

How Should You Record the Sale?

MiraclePay says the same reference can follow the transaction into reporting, so a fast counter interaction does not become manual reconciliation later. Ask cashiers to tie each sale to its order reference at payment. For eligible U.S. accounts, MiraclePay lists a flat 2% fee and USD settlement to a business bank account, and says New York-based merchants are not currently eligible. Confirm your own eligibility before training staff.