Who Should Decide a Counter QR Payment Is Complete?
The cashier should decide, based on the payment status shown on the merchant side, not on what the customer's phone displays. MiraclePay describes its QR flow as one where the customer scans with their own wallet while staff watch for a confirmed state. Because the two people look at different screens, only the merchant screen should release the goods.
What Should the Cashier Do Step by Step?
Keep the routine short enough to repeat under pressure. Create the payment for the exact sale, then show the QR on the terminal, tablet or phone. Let the customer scan with their own wallet and send the exact amount on the network shown. Then look at the confirmation state. Only after it appears should the goods change hands.
Ask customers to check that their wallet supports the asset and network displayed. MiraclePay notes that wallet compatibility should be confirmed with the wallet provider before a live payment, so a first-time customer may need a moment to check.
How Should You Handle a Customer Who Says They Paid?
Expect this moment, because a wallet may show a sent transaction before your screen shows a confirmed payment. Give staff a calm line, such as: "Thanks, I'm just waiting for our screen to confirm; it won't be long." Nobody is accused, and the goods stay behind the counter.
Decide in advance what happens if confirmation does not arrive. A sensible rule is that the cashier keeps the sale open, does not create a second payment for the same order, and calls a supervisor. Staff should not improvise by accepting a screenshot, since a screenshot is not your payment status.
What Should You Practise Before Opening the Till?
Run role-play sessions where one person plays the customer and another the cashier, including the awkward cases: a wrong network, a slow confirmation and an impatient queue. Because MiraclePay keeps one reference on the transaction for reporting, teach staff to note that reference on any exception so end-of-day reconciliation is simple. Check current eligibility and terms on MiraclePay's QR payments page before you launch.
Before enabling live payments, confirm merchant transaction fees for your account configuration.
Sources & context
This article is published by MiraclePay. Product availability, supported assets, networks and settlement terms should be confirmed for the relevant merchant account before launch.
Related merchant paths: Explore crypto QR code payments · Explore the crypto POS system · Explore the U.S. merchant payment gateway · See crypto-to-USD settlement.
